The last two weeks we have seen our world change enormously, in ways we could not comprehend a few days ago. COVID-19 is challenging our health systems, our economies and indeed our very way of life.
To meet this challenge head on Enovation has enacted its business continuity plan as of the end of last week. While this will change how we do business, it will ensure we have continuity of service for customers. Our plan will also ensure we do everything we can to protect the health and safety of our team, their families and our customers.
We have moved remote
As of Tuesday of this week the Enovation team have begun working from home remotely. We are very fortunate to be able to do this thanks to the significant investment we have put into our infrastructure and the continuity planning that is a key part of our ISO 27001 accreditation. All remote working staff have secure connections to our networks using provided or approved devices. The transition has been seamless given the internal communication tools are used for many years. We have also cancelled any face to face meetings scheduled with customers. This is unfortunate but necessary to ensure we adhere to the social distancing guidelines.
How does this affect our customers?
Well it doesn’t really. All our support channels remain open and the team is ready to support you in this challenging time. You can still call our reception at +353 (0)1 602 4784 who can put you through to whomever can deal with your query most effectively. Your account manager is still available and our support portal is still active at https://support.enovation.ie
What does remote working mean for you?
We are also cognisant that many of our customers and users are now working remotely for the first time now. We will be launching support for this in the form of free online resources. We are also working with our customers to make online collaboration tools available such as BigBlueButton and Microsoft Teams integration. The Enovation customer success team has a deep understanding of how to get your education programmes online. Please let us know if we can help you with this challenge.
Will there be an impact on my Moodle/Totara?
We are seeing big spikes in activity across our LMS sites. As more and more of our customers use our online services to deliver educational programmes this trend will increase. To date we have managed this very effectively working with customers to ensure we maintain a high level of service for their learners. If you have any specific queries or concerns about this please reach out to your account manager or add a support ticket.
Enovation is ready to support you, our customer, through this challenging time but if you have any concerns please reach out to us. At this time we need to protect the vulnerable in our communities and, while this introduces big challenges for business, it is the right thing to do. It is a time for us to come together by being apart.