Case Study
HVACRedu
HVACRedu chose to use both Moodle and Totara Learn to ensure its customers have an excellent experience while delivering a quality educational experience.
HVACRedu.net provides online training and development opportunities to technicians globally. They are a World leader in providing online training to technicians with key customers such as Comfort Systems USA, Inc. and Fujitsu General. The LMS is the HVACRedu.net campus it is therefore essential to ensure the campus is built on technology that is reliable, flexible and easy to use. HVACRedu.net chose to use both Moodle and Totara Learn to ensure its customers have an excellent experience while delivering a quality educational experience.
The Challenge
HVACRedu.net is a virtual education provider with students located globally. Students come to HVACRedu for a range of educational needs from very specific training courses to conducting formal qualifications such as the NATE Certified HVAC Technician. All HVACRedu.net courses are provided in a truly flexible fashion, any time, any where (with the exception of virtual classes). HVACRedu.net business relied on excellent technical services something that they realized there was a gap in 2016. HVACRedu.net needed a supplier that would be a true partner in the delivery of an excellent customer learning experience. They sought for a partner who would take the time to understand their business and not only react to their needs but add value.
After an extensive review of the market HVACRedu.net choose to partner with Enovation. This decision was made based on Enovation’s customer service focus and unparalleled technical expertize giving HVACRedu.net the flexibility to define educational delivery platforms around their programs.
The Solution
Enovation worked with HVACRedu.net to create a number of educational delivery platforms based on Moodle and Totara Learn.
A Totara based platform was created for Comfort Systems to allow all Comfort Systems technicians to proceed with ease through a formal, blended accreditation program. Working with Enovation HVACRedu.net was able to automate much of the non-value-add administrative work associated with these programs and also improved the customer experience as students were pushed through the program automatically, instantaneously.
A Moodle based learning platform was created for Fujitsu General. This provided Fujitsu technicians access to a range of training programs. The approach was also gamified whereby technicians recieved points upon the completion of learning programs which could then be ‘spent’ by the technician in a virtual shop.
The HVACRedu campus is built in Moodle. This platform has been adapted from a branding and user experience perspective to provide HVACRedu with a simple, engaging learning experience.
We are delighted to be working with Enovation. The team at Enovation have a deep expertize in learning technology and how to apply it. With Enovation as our technical partner we are very confident about the future of our business.
Chris Compton, CEO, HVACRedu.net
The Results
HVACRedu.net continues go from strength to strength. The company does not need to worry about its technical infrastructure at all safe in the knowledge that they have a technical partner which they can rely on. This allows the HVACRedu.net to concentrate on the educational offering and building the business. HVACRedu.net and Enovation are now working together to explore other industries, this is a testimony to the strength of the partnership.
“In 2012 we selected Enovation to work with us to customize and implement the Moodle learning management system for our language schools. We wanted a Partner who could deliver on our requirements in terms of implementing a custom solution and providing ongoing hosting and support, that would meet the needs of our Corporate language learning customers. Enovation have delivered all that we have required and their level of service and professionalism has often exceeded our expectations. We look forward to continuing our partnership into the future.”
